Lead Response &

Call Answering Services

A BPO partner that designs experiences that are human-centered and easy to navigate.

Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve and predict future needs.

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Connect with clients.

BPO Bench is committed towards delivering top-notch services while winning more leads and cases. With BPO Bench at your side, business never stops and clients can reach out 24/7.

  • Live professionals 24/7
  • Bilingual services
  • Call intake notifications
  • Call screening
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Transforming Your Customer Experience

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

  • Lead Conversion
  • Client Retention
  • Appointment Scheduling
  • Real-time Text & Email Response
  • Call Screening
  • CRM Integrations
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Why your business should use a call center service

You have created a business reputation in the market by offering the best product or service. Now you want things to escalate and create an irreplaceable image of your brand among the customers. You understand outsourcing is a viable alternative. Call center outsourcing is the practice of delegating business functions to a specialized service provider.

Capture every lead

All your calls answered 24/7, regardless of call volume.

Instant follow-up

Respond to your web form and CRM leads in less than 5 mins.

Outbound call campaigns

Launch an outbound call campaign to reach your old leads.

Appointment setting

Convert your leads into scheduled appointments.

Qualify and transfer

We screen every caller and only transfer qualified leads to your team.

Improve sales pipeline

Fill your sales pipeline with qualified leads who are ready to convert.

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Did you know?

86% OF THE CUSTOMERS LEAVE A BRAND
AFTER A DREADFUL CUSTOMER EXPERIENCE?

Reduce Operational Costs

Inefficiently run call centers can be incredibly costly. If your current approaches aren’t optimized, you may be wasting your financial resources or even worse, losing customers. Partnering with a proven, reputable company like BPO Bench ensures these issues will be addressed. Our highly-trained, knowledgeable, professional team can support consistent, top-quality results with Six Sigma strategies, innovative Total Quality Management, and smart automation technologies. We utilize only the industry best practices to support lower operational costs, so your business can re-invest your noteworthy financial savings into other profitable endeavors.

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Enhance productivity to support long-term growth

With call center outsourcing, your team no longer needs to worry about fighting fires with customer complaints and can instead focus their attention on engaging in deep work which drives your organization forward. Research has consistently proven that with multitasking comes decreased levels of productivity and an increased likelihood of making more mistakes. Prevent your employees from multitasking so much and instead discover the benefits of outsourcing basic daily tasks.

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Integrates with powerful solutions

What our customers say about us

Let us help you expand your business.

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