Lead Response &

Call Answering Services

Get your own cost-effective and scalable 24/7 lead response team today.

Expand your support operation with bi-cultural & bilingual contact center agents that can ensure First Call Resolution and excellent Customer Experience.

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Our Services

BPO Bench specializes in business process outsourcing solutions for organizations—from entire end-to-end Enterprise Content Management (ECM) solutions to the individual elements that make up ECM. With on-site, onshore and offshore processing facilities, BPO Bench helps improve efficiency and profitability in all business functions across all industries.

Live, 24/7 Lead Response

  • Our customer support specialists respond and qualify your leads via phone, email, live chat, and click-to-call to support your customers 24 hours a day, 7 days a week.
  • We extend your entire organization's sales and marketing capacity and backstop your sales force during marketing campaigns and the busiest times of the year.
  • We guide your customers through your sales funnel, screen your calls, relay important messages, answer phones and chats, place orders, schedule appointments, and perform other essential tasks you'd depend on your office for.

Customized Interactions

  • Interactions with a live person who cares are priceless. A live response team who answer calls and talk with your leads builds the relationships that grow your business.
  • We work with you to create customized scripts with multiple conversation and decision paths as we welcome your leads.
  • Our associates are an extension of your lead generation, marketing, and sales experience. We help deliver your company's welcome whenever opportunity knocks.

Live Lead Transfer

  • Once a lead is qualified, we have the ability to transfer the call to your available sales agent for immediate follow-up.
  • If a salesperson is not currently available, we will deliver your leads via email, text, or feeding them directly into your CRM.

Appointment Scheduling

  • If a lead is qualified but your sales agent is not available, we can schedule an appointment for them via a shared calendar.
  • We can add appointments for you around the clock to maximize the efficiency of your inside sales process.
  • You receive immediate alerts when your schedule is modified.

E-Commerce Support

  • If a qualified lead is ready to purchase, we can help your customers complete an order for your service or product so that you can generate revenue while your company sleeps.
  • Custom FAQs and scripting enables our e-commerce support specialists to follow your sales process and create a seamless customer experience.
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Did you know?

86% OF THE CUSTOMERS LEAVE A BRAND
AFTER A DREADFUL CUSTOMER EXPERIENCE?

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Live Chat Support.

We easily integrate our live web chat feature into your website so that your customers can find it and use it whenever they need it. This feature significantly reduces the cost of providing quality customer service, order support, and answering customer FAQs. Moreover, your web visitors will chat with real people, not bots. A personal touch makes all the difference.

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Lead Response & Email Monitoring

Our team of dedicated support specialists will guide you through the onboarding to ensure your script is built to handle every call. Whenever someone submits details through the web form, our system generates a ticket and our customer support specialists call back every customer who submits their phone number through web contact forms. This enables you to provide a fast and reliable response from your web submission forms which leads to more sales, faster problem solving, and higher customer satisfaction. The same applies to your emails. We monitor your emails and ensure quick email response in order to enhance the overall customer experience.

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Customer Service Solutions

In today’s hyper-connected world, we are dedicated to providing award winning service wherever your customers are and through channels most relevant to them.

We stand behind our abilities to provide not only excellent cost reducing services but our ability to increase Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and First Contact Resolution (FCR) scores.

All of our call center outsourcing solutions offer the full extent of our multilingual capabilities, and over a decade of BPO experience across top industries.

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Integrates with powerful solutions

What our customers say about us

Lawrence McMakin

BPO Bench has helped us acquire new clients and expand our business. The highly skilled and experienced team understood our requirements, generated lead and convinced potential clients. The services offered were outstanding. The team did a commendable job.

Mary Moore

We always look forward to work with BPO Bench, as they treat our customers like their own. Their call center executives ensure that no customer call goes unattended. They have not just helped us retain our existing customers, but also helped us get new clients. Thank you.

Gregory Hillman

We hired BPO Bench to take care of our ever increasing number of e-mail queries. They reverted to every single mail with error free language and within stipulated timeframe. I would like to thank them for helping us build trust with our clients and customers.

Darryl Tinker

We opted for BPO Bench to educate our customers about our products and services. The team of well-trained executives acquainted our customers with our ideologies and believes. This built our brand image and helped us gain trust among our customers. Highly Recommended!

Let us help you expand your business.

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