BPO Bench specializes in business process outsourcing solutions for organizations—from entire end-to-end Enterprise Content Management (ECM) solutions to the individual elements that make up ECM. With on-site, onshore and offshore processing facilities, BPO Bench helps improve efficiency and profitability in all business functions across all industries.
We easily integrate our live web chat feature into your website so that your customers can find it and use it whenever they need it. This feature significantly reduces the cost of providing quality customer service, order support, and answering customer FAQs. Moreover, your web visitors will chat with real people, not bots. A personal touch makes all the difference.Get Started
Our team of dedicated support specialists will guide you through the onboarding to ensure your script is built to handle every call. Whenever someone submits details through the web form, our system generates a ticket and our customer support specialists call back every customer who submits their phone number through web contact forms. This enables you to provide a fast and reliable response from your web submission forms which leads to more sales, faster problem solving, and higher customer satisfaction. The same applies to your emails. We monitor your emails and ensure quick email response in order to enhance the overall customer experience.Get Started
In today’s hyper-connected world, we are dedicated to providing award winning service wherever your customers are and through channels most relevant to them.
We stand behind our abilities to provide not only excellent cost reducing services but our ability to increase Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and First Contact Resolution (FCR) scores.
All of our call center outsourcing solutions offer the full extent of our multilingual capabilities, and over a decade of BPO experience across top industries.Get Started
BPO Bench has helped us acquire new clients and expand our business. The highly skilled and experienced team understood our requirements, generated lead and convinced potential clients. The services offered were outstanding. The team did a commendable job.
We always look forward to work with BPO Bench, as they treat our customers like their own. Their call center executives ensure that no customer call goes unattended. They have not just helped us retain our existing customers, but also helped us get new clients. Thank you.
We hired BPO Bench to take care of our ever increasing number of e-mail queries. They reverted to every single mail with error free language and within stipulated timeframe. I would like to thank them for helping us build trust with our clients and customers.
We opted for BPO Bench to educate our customers about our products and services. The team of well-trained executives acquainted our customers with our ideologies and believes. This built our brand image and helped us gain trust among our customers. Highly Recommended!
Learn more about how BPO Bench can create a tailored solution for your customer service needs.